Managers engage in activities that ultimately result in exchanging products and services for money such that value is created for a company. Some sets of activities follow a pattern that are recognized as recurring processes. Processes may be documented and analyzed to identify ways to automate and otherwise improve them.
The importance of processes cannot be overstated. The most basic perspective of a process is that it’s doing stuff and a company must do stuff to make money. Furthermore, process is critical to effectively implementing interoperable systems. So often implementers want to jump right to the message (e.g., purchase order, invoice) without fully understanding individually, within a company, and among a set of trading partners what the process is in which a message sent. Messages are not exchanged in a vacuum. Messages are always exchanged in the context of a process. They’re sent in support of doing stuff.